Why companies need to be prepared for online criticism [infographic]

Social media has changed the playing field in many areas of corporate communications, particularly when it comes to managing and communicating during a crisis.

The infographic below draws on findings from in-depth interviews and survey of over 250 senior social media and CSR professionals from the report. It outlines how few companies are prepared for online criticism and how this is becoming an ever-increasing important aspect of business to be prepared for...

You can download and receive further insight and analysis from the report here